Identity verification
Providers may be asked to verify identity before approval.
Built around safety, trust, and professional standards.
Trust is essential when services happen at home. Our platform is being designed with verification and safety principles from the beginning.
How trust is built on Locovo
Professional review
Relevant experience, certifications, or licences are reviewed by service category.
Insurance information
Where applicable, providers may be asked to share insurance details.
Customer safety
Future measures may include reporting, support, and additional safeguards.
Ratings and reviews
Customer feedback will help maintain service quality after launch.
Support and reporting
Clear communication and reporting pathways will support both sides.
Designed for both customers and professionals
Locovo is building a trusted at-home wellness experience through verification, clear standards, and safer booking expectations for everyone.
Reviewed providers
Reviewed providersService-category checks
Service-category checksSafer launch standards
Safer launch standardsTransparent expectations
Transparent expectationsSafety questions, answered.
Here are some of the most common questions about how we're building trust on Locovo.
How are providers reviewed on Locovo?
The planned review includes identity checks and service-category information such as professional licences, certifications, experience, and insurance where applicable.
Will all professionals be verified before launch?
The goal is for providers to complete the relevant checks before becoming publicly bookable.
What safety measures are planned for customers?
The product plan includes verified contact information, appointment OTPs, reporting, blocking, and support pathways.
Do providers need licences or insurance?
Requirements depend on the service category and local regulations. Applicable licences and insurance information will be reviewed.
How will ratings and reporting work?
After launch, customer feedback and clear reporting paths are intended to help maintain quality and address concerns.
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